Linda is a CX champion and expert. Her background includes experience with diverse industry leading companies. She has worked with startups, mergers and acquisitions, de novo growth and within large complex organizations, always focused on a Customer-centric culture. Recently, Linda retired as the EVP, Head of Service Strategy after 20 years with TD Bank where she was known for delivering exceptional customer experiences via every channel and through every line of business, experiences that build relationships. Linda led TD Bank to win 8 JD Power awards for outstanding service. She was awarded the Most Powerful Women in Banking Lifetime Achievement Award by the American Banker for her service and leadership in the industry.
