Updated 11-2024
We collect data from you, including details you furnish directly while utilizing the Messaging Service. For instance, we acquired the phone number and email address you supplied during the Messaging Service registration process. Moreover, when you transmit messages through our Messaging Service, we'll gather your message archives and any accompanying information within those messages.
Additionally, we might gather information about you through cookies or comparable technologies. Cookies consist of data stored by your browser on your device's hard drive or memory. These cookies facilitate the customization of your experience on the Messaging Service, such as sending personalized text messages like shopping cart reminders.
If you participate in a contest, sweepstakes, research study, or email survey related to the Messaging Service, we'll gather basic contact details and any additional information you opt to share. Furthermore, we'll collect your contact information if you contact us with inquiries about the Messaging Service or for customer support.
Use of Information
We use your data to facilitate, analyze, maintain, and provide support for the Messaging Service. Additionally, we may use your information to enrich the service's functionality, tailoring and personalizing your Messaging Experience.
Sharing of Information
We may share, transfer, or disclose your information if you consent to us doing so, as well as in the following circumstances:
Service Providers. We may share your information with third parties to help us provide you with a messaging service. No mobile identifiable information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties unless consent is provided.
Legal Requirement and Protection of Lane Health and Others. We may disclose your information as we believe such disclosure is necessary or appropriate to (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.
From time to time, we may share aggregate or de-identified information about use of the Messaging Service with any third party, including advertisers, promotional partners, and sponsors.
Protection of Information
We implement a range of physical, technical, administrative, and organizational security protocols tailored to the sensitivity of the data we gather to safeguard your information against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure. However, it's important to note that no online activity can be completely immune to security risks. While we work diligently to shield your information from unauthorized use or disclosure, we cannot guarantee the absolute security of any data you share. Consequently, we do not assume liability for inadvertent disclosure.
Retention of Information
We store your data for the duration of your engagement with the Messaging Service or as required to adhere to relevant legal requirements. Furthermore, we will maintain and utilize your information when essential for dispute resolution, safeguarding both our interests and those of our customers and upholding our contractual agreements.
Choices and Controls
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt out of receiving further commercial text messages via the Messaging Service by responding to our text messages with the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review our terms.
