Introducing the groundbreaking Healthcare Spending Card¹

Lane Health also offers a full suite of Consumer Spending Accounts

All consumer benefit spending accounts can be accessed through our single Card with a Heart

Health Savings Accounts

Health Savings Accounts

Employees covered by a qualified high deductible health plan can use an HSA to save and pay for healthcare in a triple tax advantaged manner.  Contributions are tax free, withdrawals are tax free, and investment earnings are tax free.

Lane Health is an inclusive HSA. We support auto-enrollment and do not require an upfront contribution commitment, so employees are not left behind. With Lane Health, employees receive white-glove concierge customer service; we engage and educate at key teachable moments.  Click here to learn more.

Employees also have access to our portal and mobile experience for information, tools and resources.

HSA Advance² line of credit – makes healthcare more accessible and affordable.

We make HSAs work for more people. Our program requires no upfront HSA contribution commitment meaning everyone gets an account.

After activation, employees will have access to an Advance² line of credit of at least $500, and up to 4 weeks of gross pay (subject to IRS contribution limits) with no credit checks, thereby offering greater inclusivity.

Advances² and associated fees are repaid over 12 months through pre-tax payroll deductions.

By repaying with pre-tax dollars, employees can save 10-20+ percent3 on out-of-pocket costs, and employers save on payroll taxes.

Refund Booster – puts money in employee’s pocket

Employees who already have an HSA can capture foregone tax savings on prior years’ medical bills paid after tax.

Our easy, automated process allows employees to make additional pre-tax contributions with no cash outlay.

As a result, employers save on payroll taxes as well.

Flexible Spending Accounts

Flexible Spending Accounts

FSAs allow employees in non-HSA qualified health plans to set aside pre-tax funds to pay medical expenses, saving on FICA, Federal and in many cases, state taxes.

LPFSAs allow employees in HSA qualified health plans to set aside pre-tax funds to pay dental and vision expenses, as well as medical expenses above the deductible.  Employers can choose the expenses they would like to include.

Our Card with a Heart provides convenient auto-substantiation at point of sale, making transactions easy.

We integrate with health benefit carriers, so claims are automatically substantiated.

Employees receive white-glove concierge customer service; we engage and educate at key teachable moments.  Click here to learn more.

Employees also have access to our portal and mobile experience for information, tools and resources.

Limited Purpose Flexible Spending Accounts

Limited Purpose Flexible Spending Accounts

Allows employees in HSA qualified health plans to set aside pre-tax funds to pay dental and vision expenses, as well as expenses above the deductible. Employers can choose the expenses they would like to include.

Employees and employers receive the same superior customer service, tools, and technology as a Flexible Spending Account.

Employees save payroll withholding taxes (Federal, state, FICA); Employers save FICA taxes.

Dependent Care Spending Accounts

Dependent Care Spending Accounts

Allows employees to set aside pre-tax funds to pay qualified dependent care expenses, saving on FICA, Federal and in many cases, state taxes.

Dependent care expenses can be paid with our Card with a Heart or claims can be submitted through our portal.

Employees receive white-glove concierge customer service; we engage and educate at key teachable moments.  Click here to learn more.

Employees also have access to our portal and mobile experience for information, tools and resources.

Employees save payroll withholding taxes (Federal, state, FICA); Employers save FICA taxes.

Commuter Benefits Spending Accounts

Commuter Benefits Spending Accounts

Allows employees to set aside pre-tax funds to pay qualified commuter and parking expenses, saving on FICA, Federal and in many cases, state taxes.

Commuter expenses can be paid with our Card with a Heart or claims can be submitted through our portal.

  • Employees can elect identical or variable reimbursement amounts for up to 12 months.
  • Employees can set up pre-tax payments (up to the commuter and parking limits) and automated post-tax payments for overages.
  • Unused funds are automatically carried over to the next year if an employee continues to participate in the commuter program.

Our Card with a Heart can be used to purchase transit passes at hundreds of locations for bus, ferry, train, subway, van pools, Uber Pool, Lyft Line, and Via, in addition to parking locations.

Employees receive white-glove concierge customer service; we engage and educate at key teachable moments.  Click here to learn more.

Employees also have access to our portal and mobile experience for information, tools and resources.

Health Reimbursement Accounts

Health Reimbursement Accounts

HRAs are spending accounts offered by employers to pay employee healthcare expenses not covered by their health plan.

Employers have flexibility to define the expenses that are covered.

Eligible healthcare expenses can be paid with our Card with a Heart or claims can be submitted through our portal.

Employees receive white-glove concierge customer service; we engage and educate at key teachable moments.  Click here to learn more.

Employees also have access to our portal and mobile experience for information, tools and resources.

COBRA

COBRA

  • Lane Health partners with Benefits Analysis, Incorporated (BAI) to offer our clients the service levels and accuracy they have come to expect with Lane Health. In partnering with BAI, we are confident that our combined strengths in administering spending accounts and COBRA are unmatched.
  • Employers and COBRA enrollees will be assured superior service from two of the most innovative experts in our respective fields. Our leadership team, in varying roles, has had the good fortune to work with and trust BAI for over 30 years. This is why we have chosen to partner with BAI. Best in class solutions can be offered that are convenient, worry-free and flexible to meet your needs.
  • Our approach to COBRA provides accuracy, clarity, and efficiency. COBRA requires tracking qualifying events and timely notices to potential and current COBRA beneficiaries.
  • We use a state of the art, automatic notification process to ensure timely notification and administration of COBRA benefits.
  • We have designed an integrated process to support COBRA/Retiree Direct Bill requirements for Lane Health clients – we strive to ensure that implementation and account management is easy, flexible, and hassle free.
Lifestyle Spending Accounts

Lifestyle Spending Accounts

  • Not every employee has the same lifestyle needs. The Lane Health Lifestyle Spending Account gives you the flexibility to allow employees to spend benefit dollars on the things that matter most to them.
  • Offering a lifestyle spending account is an easy way for employers to reinforce their company culture, meet the market demand, and round out their benefits package.
  • Employers simply elect to add the account to their benefit offering, designate the amount they would like to contribute per employee, and determine any limits for specific service types.
  • Employees can then choose what best fits their lifestyle needs from a variety of flexible spending opportunities. They can access their funds on a convenient debit card or get reimbursed for purchases through check, direct deposit, or payroll.

White Glove Concierge Customer Service

Lane Health’s concierge customer service stands out in delivering a superior customer experience.

We view every call as a teachable moment to engage and educate employees on their benefits.

Unlike other call centers, we make outbound calls (1/3 of our calls are outbound) to connect with employees, for example if a transaction is declined as a non-qualified expense.  We proactively work to support employees on whatever need or opportunity they face.

We don’t use complex IVRs – we answer the phone, and spend time talking to employees.

We return calls, even if a message is not left.

We have English and Spanish speaking advocates on staff and use a language line for other languages.

We offer virtual one-on-one meetings with our Advocates for employees who need additional assistance during open enrollment.

We achieve 90+% first call resolution with any required research completed within 24 hours for the remainder.

Line Line Line Line

Line

Contact us

¹ The Healthcare Spending Card and the line of credit are issued by WebBank. Card must be activated before funds can be accessed.
The Card with the Heart® is issued by The Bancorp Bank, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Card can be used everywhere Mastercard is accepted for healthcare expenses.
The Healthcare Spending Card is issued by WebBank pursuant to a license from Visa USA Inc.